The parcel market (small packages) is dominated by a small number of major global players, supplemented by local specialists. Parcel freight is often transported by road and air, with the provider offering door-to-door service.
When purchasing and managing parcels, it is important to compare the various service levels carefully. Most parcel specialists offer different service levels, with a faster or more precise delivery time guarantee. Companies can often save costs by assessing whether the more expensive services are actually necessary.
Some parcel delivery providers focus exclusively on small packages, while others also offer services for shipments up to one or a few pallets. Parcel delivery often has more advanced track-and-trace capabilities compared to other forms of transport.
With parcel delivery, there are often surcharges, such as for delivery to sparsely populated areas or to an upper floor. Parcel providers all have a customer portal where shipments can be registered, and they offer discounts based on volume to encourage customer loyalty. While this is great, in some cases it may be beneficial for shippers to work with multiple parcel carriers in terms of rates or regions. However, it is important to keep a good overview of your total shipping profile, which may be spread across multiple portals. Having your own TMS that seamlessly integrates with the carriers’ portals can be a solution.
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